1 INTRODUCTION
1.1 This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("the App").
1.2 We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).
2 INFORMATION WE COLLECT
2.1 We collect the following personal information when you use the App:
(a) Username
(b) First name
(c) Surname
(d) Email address
2.2 We do not collect or store any payment card details.
3 HOW WE USE YOUR INFORMATION
3.1 We use your personal data for the following purposes:
(a) To create and manage your account;
(b) To personalise your experience within the App;
(c) To send essential service communications, including password reset emails and transaction receipts; and
(d) To maintain and improve the functionality of the App.
3.2 We do not use your personal data for marketing without your consent.
4 PAYMENTS
4.1 All payments are processed securely by our third-party payment provider, NMI.
4.2 When making a payment, you are redirected to a secure hosted payment page. We do not collect, process, or store your payment card details.
4.3 We recommend reviewing NMI's privacy policy for further information on how your payment data is handled.
5 DATA SHARING
5.1 We do not sell your personal data.
5.2 We may share your data only with:
(a) Trusted service providers necessary to operate the App (e.g., email delivery services); and
(b) Our payment provider (NMI), strictly for transaction processing.
5.3 All third parties are required to handle your data securely and in compliance with applicable laws.
6 DATA RETENTION
6.1 We retain your personal data only for as long as necessary to provide the App's services or comply with legal obligations.
6.2 If you delete your account, your personal data will be deleted or anonymised within a reasonable timeframe unless retention is required by law.
7 YOUR RIGHTS
7.1 Under UK GDPR, you have the right to:
(a) Access your personal data;
(b) Request correction of inaccurate data;
(c) Request deletion of your data; and
(d) Object to or restrict processing.
7.2 To exercise these rights, contact us at: support@countersolutions.com
8 DATA SECURITY
8.1 We implement appropriate technical and organisational measures to protect your personal data, including secure storage and encrypted communication where applicable.
9 CHANGES TO THIS POLICY
9.1 We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10 CONTACT US
10.1 If you have any questions about this Privacy Policy or your data, please contact:
Counter Solutions Holdings LTD
Email: support@countersolutions.com
This policy has been entered into on the date of acceptance.